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8-11-2018 purchased a sofa an matching love seat. On delivery the fabric on back of Love seat was cut wrong and didn't fit to cover the back. I told the guys I did not want it. They told me to call store and they would deliver a new one. Called. Few days later they...
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Anonymous
Lovefishing9

I am happy to report that after speaking with Ms. Ross I was able to return the furniture. I went to the store today in Hampton and purchased another style sofa and love seat....

Anonymous
Nancy Jarrell

I am happy to report that Customer Service did reply to me via email and they are more than willing to work with me on my complaint. I will update on Grand when this is resolv...

1.7
#1350444
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I wouldn't recommend nobody to shop here. I was a loyal paying customer for 5 yrs and up until I gave birth to my daughter last year I paid on time, I've done paid this company over $3000 and they took me to court for $400 talking about they couldn't make no...
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1.0
#1262583
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Grand Furniture - Fly by RIP OFF

They remove items you picked out and let you think youre still getting them after all is said and done your missing pieces of furniture upon delivery and then they say they told you about it like who would agree to buy a bedroom “set” minus one piece ?????? BUYER BEWARE
1.0
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#1259641
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Grand Furniture - Don't buy nothing from this WHACK petty *** company!!!!!

Cheap furniture!! No matter how good of a customer you are they repo your furniture quick fast even when you owe less then one payment! They charge $1000.00 for a bed that feels like $20.00 worth of wood use to make the crap.....spend your hard earned money somewhere else they don't have love for a valved paying customer....forget GRAND PETTY {{Redacted}}!!!!!!!!!!!!!
1.0
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#1248359
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Grand Furniture - Pissed

I was supposed to be transferred to another depatment and no one picked up
4.0
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#1225085
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Legal department was rude and all I was told was to go in to an office and sign a bank release form. Was told that bank release form wouldn’t be faxed over to me for me to sign even though I explained that I didn’t have a way to get to the location without any cash...
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3.7
#1200772
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Grand Furniture - *** POOR

NEVER WILL I EVER ORDER ANYTHING FROM YALL AGAIN !!!!! *** poor communication and customer service !!!!! RETURNING AND GETTING MY MONEY BACK .
#1193733
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Grand Furniture - Very happy and pleased

Wanda Ballard was very helpful she was the best I've ever talk to you help me so much I can't thank her enough I really appreciate or everything she's there for me in the name of Jesus help me out a lot thank you Wanda you have a great person working for your company and you need to keep her
5.0
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#1117841
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Grand Furniture - Cheap
Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood is fragile & I *** near paid $600 for it. What makes it even worst the sales person said it was a great buy once I saw...
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#1105024
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I visited the Grand Furniture location on Crossways Blvd in Chesapeake, VA.  I had a bad run in with them years before but agreed to try them again being that companies grow and supposed to better over time. The sales person I dealt with was nice and willing to assist....
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1.0
#1101958
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