Grand Furniture
Grand Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Furniture has 2.1 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selectioj.
Cons: Accounting and billing, Grand brushing off my claim not taking responsibility, Rude credit people.Recent recommendations regarding this business are as follows: "I I would never deal with them again", "Find another furniture company", "Do not buy anything from grand furniture newport news v".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Furniture has 2.1 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selectioj.
Cons: Accounting and billing, Grand brushing off my claim not taking responsibility, Rude credit people.Recent recommendations regarding this business are as follows: "I I would never deal with them again", "Find another furniture company", "Do not buy anything from grand furniture newport news v".
Most users want Grand Furniture to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Location and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Broken mess
User's recommendation: I I would never deal with them again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chesapeake, VirginiaDissatisfied on service for a warrsnty repair
- Grand brushing off my claim not taking responsibility
Preferred solution: Light fixed
I will never purchase anything from Grand Furniture again.
User's recommendation: Find another furniture company
Illegal Practices
Unhappy customer
- Accounting and billing
Preferred solution: Price reduction
User's recommendation: Do not buy anything from grand furniture newport news v
Furniture
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst place to buy from
- Rude credit people
Preferred solution: Apology
Illegal business practices
- Rude credit people
Preferred solution: Let the company propose a solution
Poor customer service
Preferred solution: Let the company propose a solution
Resolved: Brand New Refrigerator Almost Worked for 2 hours
wrong account this review should be for Grand Appliance NOT Grand Furniture
I called the store and was transferred to the repair department and was told they could have a repairman onsite a WEEK later and that's all they could do. They suggested I speak with the salesperson Chris Larson, to see if she could do anything more. I left a voicemail and was called back 6 hours later. At this time the refrigerator had stopped making the noise and we thought everything was okay.
Imagine my surprise when later that evening, i discovered the freezer was NOT freezing, all our food was defrosting and the refrigerator had stopped working entirely. Only the light was working. I immediately called Chris Larson and left a voicemail, asking for assistance and a new refrigerator. We contacted the store again Sunday and left a voicemail.
Today is Monday 9/30/19, i have not been called back nor do i have a new refrigerator.
I can't believe this, this is the worst customer service i have experienced in my life. Who conducts business like this ?
Preferred solution: Deliver product or service ordered
Rude delivery people
- Selectioj
- Rude delivery
Preferred solution: No more business from me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenville, South CarolinaDo Not Trust These People
Not fixing my sectional.
Preferred solution: Full refund
This Company Sucks
If you are Military which they pray on... Beware...
the furniture is Cheap. If you pay your account off...13 years later for me they are suing me fir 18,000 for a couch and Chair from 13 years ago...
they will call companues pretend they are you to get YOUR MOST CURRENT information. This company truly SUCKS!
Broken recliner.
A Laz y Boy recliner was purchased with Guardsman extended warranty from Grand Furniture at Valley View in Roanoke VA. Recliner broke and it has been over five months trying to get it repaired.
Guardsman doesn't seem to be able to do the job, so I went to Grand because they sell the Guardsman plan in their store. I called first and was told it was not their problem because the recliner was covered under Guardsman. I then went in person and spoke to the manager. I was led to believe Grand was going to fix the problem.
They called and were going to schedule a repairman, then said, "You are aware there will be a service fee of $99.95". I cancelled the repair and once again contacted Guardsman and was told someone would call and schedule. It has been a week and no call. I understand Grand doesn't have to honor a warranty from a company that they endorse.
I will probably end up repairing the recliner myself. As for Grand, they lost a customer who has purchased furniture from their company since 1976.
As for Guardsman don't waste your money. I spoke with a manager at Schewells Furniture who gave the best advice, by letting me know that for broken parts on the mechanical parts of a Laz y Boy, you can contact the Laz y Boy company and they will ship you parts for no cost.
Preferred solution: Replace the recliner with a like product
Tortured by grand
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I experienced something similar. Grand Furniture in Newport News, Va.
put a lean on my bank account approx 5 to 6 years back . I'm on a fixed income with is a disability pension. They took took balance owed. Last year they started contacting me saying there was s few dollars owed and interest build up to $800.
Now a new lean on my account.I was a fool to purchase from tg ed m after yet years earlier I witnessed how they spoke to my mother unprofessionally, aggressive, ghetto etc.. We as customers should not not tolerate this kind of behavior from companies like this. Company IU es like this IU s no different from these cashloan places that target a particular group of customers.
It's called predatory lending There are so many other companies out here that will assist if you have bad credit. We need to not support companies.like this!!!!!